OgreWatchProduction

Hello! I'm your support assistant. I can help you with:

• CloudWatch Logs - Search carrier logs (Estes, FedEx, SAIA, etc.)
• Shipment Lookup - Find shipment details by Ogre number or ID
• Proof of Delivery - Check POD status for shipments
• Audit Log - See who changed a shipment and what was modified
• Location Audit - See who changed a location (deactivated, updated settings, etc.) ?
  Location Audit - Example Questions ×

  • Show me all location changes in the last 7 days
  • What locations were deactivated recently?
  • Who changed location Bancroft and Sons?
  • Show me changes to location IB Supply Solutions
  • Who deactivated location Acme Corp?

  Tip: You can ask without a location name to see all recent changes.

• Bill Audit - See bill status changes (reconciled, invoiced, audited, voided, etc.) ?
  Bill Audit - Example Questions ×

  • Who reconciled bill for OGRE 4418485?
  • Show all reconciled bills in the last 7 days
  • Show bill history for a shipment
  • Show all voided bills recently

  Tip: You can search by OGRE number, by action type (Reconciled, Invoice, Void), or both.

• Shipment History - Get complete timeline of a shipment (tracking, status, edits)
• Bill Lifecycle - Complete bill/invoice/payment timeline for a shipment
• Batch Quotes - Search batch import/quote operations (Excel uploads)
• Knowledge Base - Search Confluence docs for processes and how-to guides
• Service Logs - Search Mirth, TPay, Truckload, Carrier Verification, Accounting, CPS, EDI logs
• Sentry / Rollbar Errors - Search recent application errors and exceptions

What can I help you with today?